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Services Desk

Whilst our Service Desk team are highly capable from a technical perspective they are also schooled in the softer side of service delivery, ensuring an empathetic approach to your user’s problems and providing a personalised service. Easy 24/7 Support’s Service Desk is a 24/7/365 manned operation delivered from our Operations Centre in Runaway Bay, St Ann. We are experienced in transitioning and supporting 1st to ‘n’th generation outsourcers and recognise the ‘leap of faith’ required on the part of the customer. With this in mind our aim is to as seamlessly as possible integrate with your pre-existing operations, whilst also recognising the opportunity to implement ‘quick-wins’ to impress your users from the outset.

Service Features

  • 24/7 Remote Help Desk service
  • Extensive remote support and management capabilities (99%+ remote fix)
  • Highly skilled Service Desk engineers (Microsoft accredited as standard)
  • Third-party supplier interaction
  • Enterprise class IT Service Management system – this can be extended into your environment too
  • Robust and extensive Knowledge Management process
  • Evolving 1st line Line of Business (LoB) support – our Service Desk is constantly learning to ensure we can address ever more at the first point of contact

The Easy 24/7 Support Difference

  • Multiple Service Desk contact mechanisms to suit your user’s varying needs, including LF Live Instant Chat
  • Innovative desktop support and management processes with the ability to take a step beyond the traditional ‘remotely take over your keyboard and mouse’ approach
  • An underlying focus on user experience in the field
  • A flexible and tailored approach to service design – aligning to (but not being constrained )

Interested? Get in touch!

Info: 1-876-320-7966